Frequently Asked Questions
Everything you need to know about your Urban Jungle experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
How do I return an item that doesn't fit?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Which payment methods do you accept?
Urban Jungle accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our factories annually for fair labor practices.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website where you can monitor your package's progress in real-time.
Do you offer a size guide?
Absolutely. Every product page features a 'Size Guide' button with specific measurements in both inches and centimeters to help you find your perfect fit.